Privacy Policy

Information We Collect

Depending on your inquiry or reservation, we may collect:

  • Your name, email address, and telephone number.
  • Pickup and drop-off locations, travel dates, and requested pickup times.
  • Flight details needed to coordinate airport transportation.
  • Passenger numbers, luggage requirements, and vehicle preferences.
  • Company details and billing information for corporate reservations.
  • Messages, special requests, and other information you choose to provide.

Please provide only information relevant to your inquiry or booking. Avoid sending payment card numbers or sensitive personal information through general website forms or ordinary email.

How We Receive Information

We receive information when you contact us by telephone or email, submit an inquiry, request a quote, make a reservation, or communicate with our team about an existing trip.

We may also receive booking details from an employer, travel coordinator, or another person arranging transportation on your behalf. Anyone providing another passenger’s information should have permission to do so.

How We Use Your Information

We use information relevant to your request to:

  • Respond to questions and provide quotes.
  • Arrange, confirm, and manage transportation.
  • Coordinate chauffeurs, pickup locations, and travel schedules.
  • Monitor the arrival status of flights associated with airport reservations.
  • Communicate booking confirmations and service updates.
  • Manage corporate accounts, invoices, and trip records.
  • Address customer service concerns and resolve booking issues.
  • Maintain business records and meet applicable legal obligations.

Information Shared to Provide Your Ride

Information needed to complete a reservation may be shared with the chauffeur, dispatch team, and service providers involved in arranging or supporting your trip.

For example, a chauffeur may need your name, contact number, pickup location, destination, and relevant flight information.

When transportation is booked through a corporate account or another authorized booking contact, reservation details and billing records may be shared with that contact to manage the booking.

Information may also be disclosed when required by law or reasonably necessary to address fraud, protect safety, or respond to a lawful request.

Cookies and Website Technologies

Our website and any embedded third-party features may use cookies or similar technologies to support functionality and remember preferences. Depending on the tools enabled, technical information such as browser type, device information, IP address, and pages visited may also be processed.

You can manage cookies through your browser settings. Blocking certain cookies may affect website features. Where applicable, additional choices or consent requests will be provided for nonessential technologies.

Information Security and Retention

We take reasonable measures to safeguard personal information against unauthorized access, loss, misuse, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed completely secure.

We retain information for as long as reasonably needed to manage reservations, provide customer support, maintain necessary business records, resolve disputes, and meet applicable legal requirements. Retention periods depend on the information and the purpose for which it is held.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information. We will consider requests in accordance with applicable law and may need to verify your identity before responding.

Some records may need to be retained for legal, accounting, or unresolved booking matters.

You may choose not to provide certain information, but this could prevent us from arranging transportation or responding fully to your request.

External Websites

Our website may contain links to external websites or services. Their handling of personal information is governed by their own privacy policies. Please review those policies before submitting information to an external service.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website features, or information practices. The revised policy will be posted on this page. Where required by law, we will provide additional notice or obtain consent.

Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Elite Transportation
Phone: 314-310-1218
Email: limo@stlelite.net
Address: 10801 Pear Tree Ln, St Ann, MO 63074, United States